Helpdesk Support
Fast, Reliable Assistance When You Need It
Our HelpDesk is designed to keep your downtime to a minimum by giving you direct access to certified trainers and product specialists. Whether you need telephonic, email, online or on-site support, our team is ready to assist during office hours and ensure every request is logged, tracked and resolved efficiently.
Shared-Call Tel
(South Africa only)
International Tel
How We Support You
Comprehensive Assistance from Certified Experts
Our certified trainers and product specialists provide dependable support through multiple channels, including telephonic, email, online, and on-site assistance. With dedicated HelpDesk hours and a structured ticketing workflow, every request is logged, tracked, and resolved efficiently to keep your operations running smoothly.
Our Certified Trainers and Product Specialists offer the following support services:
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Telephonic, e-mail and on-line support
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Hands-on support at any of our regional offices
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On-site support
Operational hours
Our Helpdesk facility is available:
Monday – Friday, from 08H00 – 16H30.
Requests logged after-hours will be attended to first-thing on the following working day.
Workflow
All support requests are logged in the Zendesk system and a support ticket number issued to the customer via e-mail. This number serves as a reference for any future contact with our support team in that regard.
Get Expert Support Today
Unlock the full potential of your tools with expert-led training tailored to your needs and experience level.